Our Commitment Sterling Poedagar stands by the craftsmanship of every timepiece. If your selection does not meet your expectations, we offer a 30-day return guarantee from the date of delivery.
Returns Conditions To be eligible for a return, your item must be:
In the same condition that you received it.
Unworn and unused, with all original tags and protective films intact.
In its original premium packaging.
Refund Process Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed automatically to your original payment method within 5–7 business days.
Damages and Issues Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@sterlingpoedagar.com so that we can evaluate the issue and make it right.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.